This hotel is a part of the 1Borneo Hypermall. Guests of the Grand Borneo Hotel will have access to the over 400 stores and entertainment venues located in this vast complex. In the city itself, the Science and Technology Center, the Sabah Museum and the Ethno Botanical Gardens constitute some of the cultural attractions. The Grand Borneo Hotel and the 1Borneo Hypermall are located approximately 20 minutes away from the Kota Kinabalu International Airport.

This hotel features rooms equipped with luxury conveniences. In each of the rooms, guests of the Grand Borneo Hotel may enjoy satellite television service and broadband Internet. Direct-dial telephone service is a standard amenity.

This hotel is provided with numerous amenities. Guests may take advantage of the restaurant located on the premises of the Grand Borneo Hotel if they prefer to dine at the establishment rather than at any of the nearby options. There is a bar located at the hotel, as well. Business travelers will find services that can accommodate their needs.